Sent my unlocked LG G4 phone in for repair. The problem with the phone was a boot loop error common with LG G4s and LG extended the warranty (from date of manufacturing, not date of purchase) because of the issue. Unfortunately mine was outside this extended warranty.
FutureTel in Markham On., who does the repairs in Canada, initially asked if I wanted to pay $420 to fix the issue. Ah… No. From what I’ve read the repaired units can still suffer from the boot loop issue. So I wasn’t going to pay more on this phone only to get it back and still not trust it. Plus, $420! There are some pretty good replacement phones you can get for that much.
They then asked me to phone up LG canada for a CNN#. I get one, give it to FutureTel and luckily they end up fixing it for free anyway. Yay! Free fix! But BOO to them for trying to get money from me initially. In my opinion, they should have done this themselves instead of bothering me with trying to get a CNN#. Customer service apparently not one of their strong suits. I guess it could have still gone the other way with me still having to pay for the repair which I wasn’t planning to do.
I now have my phone back. They apparently just swapped in a new board. Plug in my sim and… F$#*&(@(!!! It’s locked again! So I still can’t used my phone. My unlock code I used before doesn’t work either. Ugh…
I hesitate to say this is still a nice phone… My wife’s Nexus 4 which was LG made as well had no problems other than the battery is at the end of it’s life; it is difficult to install a new one yourself. But it seems their flag ship products are not the same robustness. I do not recommend LG. This experience was more annoying than I expected from an expensive product.